High Chelmer is entirely wheelchair accessible.


Accessible customer toilet facilities are located next to Sports Direct in West Mall; Starbucks also offers accessible toilet facilities.


Chelmsford City Council provides details of spaces available within the area, those nearest to High Chelmer are located on Bellmead, High Chelmer Multi-Storey and along Market Road.

For more information, please click here.


Operated by Chelmsford City Council to make Chelmsford city centre more accessible, lend out scooters and wheelchairs from their Shopmobility in Market Road.

Shopmobility is a free service operated from the rear of the public toilets on Market Road. There are five parking spaces for Blue Badge holders and one for Changing Places users, which you can access from Threadneedle Street.

For more information, please visit their website or call their team on 01245 605 716 or 01245 250467. The office phone lines are open from Tuesday to Saturday from 8am to 4pm.

Sensory Shopping Guide

A Sensory Shopping Guide that details important centre information in an accessible format has been created to support you before, during and after your visit to the centre. To view the guide, please click here.

Our Commitment to Purple

By working with Purple, High Chelmer aims to access the resources and facilities available to us to ensure greater accessibility to everyone. To do so, we liaise with experts in Conversations, Training the Digital Diagnosis and the Knowledge Bank.

Disability Confidence is important to us at High Chelmer, a centre which has always been at the heart of the community and the people we serve. We are open to everyone, with physical and digital accessibility being a core focus for our customers.

For more information about Purple and our commitment to accessibility, please visit https://wearepurple.org.uk/.

City of Chelmsford Mencap

High Chelmer partnered with the City of Chelmsford Mencap, who, based on a focus group, provided valuable feedback that having a video of the centre to watch ahead of a visit can support in mitigating some of the challenges when visiting a busy environment.

This accessibility video highlights key services, facilities, and awareness of quieter shopping days and times and was led brilliantly by Ruby and Thomas from the City of Chelmsford Mencap.

You can watch High Chelmer’s accessibility video here:

Disability Confident Committed

High Chelmer is dedicated to the following:

  • ensure our recruitment process is inclusive and accessible
  • communicating and promoting vacancies
  • offering an interview to disabled people
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay at work

View the certificate here.

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