Facilities & Services

Customer Toilets

The customer toilets in the West Mall are open daily from 10am – 5pm. There are also public toilets located in Market Road.

Baby Changing & Bottle Warming Facilities

Our Baby Changing and Baby Feeding rooms are located at the end of the Customer Toilets corridor; our facilities are welcoming and comfortable to use and include nursing chairs, privacy curtains and handy bottle warmers for your use!

Hygiene Monitors

We have installed interactive facilities within the Customer Toilets to monitor performance, standards and cleaning attendance. Feedback provided is monitored, and where required, improvements are made to continually ensure our toilets are of a high standard and are welcoming to our customers.

If you have any specific feedback you would like to provide regarding our facilities, please either speak to a member of the Customer Service Team or email enquiries@highchelmer.com.

Customer Service Team

Our friendly Customer Service Team is responsible for the centre’s security, maintenance and cleanliness. Team members can be found around the centre and will be happy to assist with any queries you may have. If required, the Customer Service office is located via the corridor at the rear of Starbucks. Alternatively, you can contact them on 01245 352726.

Community Safety Accreditation Scheme – High Chelmer

The High Chelmer Customer Service Team, working in partnership with Essex Police, have undergone intensive vetting and training to achieve requisite high standards and has been awarded ‘Community Accreditation Scheme Accreditation’ status.

The ‘Community Safety Accreditation Scheme (CSAS)’ is a scheme intended to harness the commitment from individuals already involved in covert community safety, security and crime and provides them with some specific police powers, in particular, dealing with anti-social behaviour, disorder and nuisance, working collaboratively with Essex Police to improve quality of life issues within the community within which we reside and the people we serve.

Accredited personnel wear the national CSAS badge on their uniforms, so they are easily recognised, increasing the reassurance and well-being of High Chelmer customers and tenants. They also carry an identification card which displays the Essex Police emblem as proof of their authority.

First Aid

Our Customer Service Team members are qualified first-aiders trained in using the centre’s defibrillator.

Lost Property

Our Customer Service Team is responsible for any lost property in the centre. Please see a team member or visit the Customer Service Office if you have found or lost an item.

Alternatively, please get in touch with them on 01245 352726

Dementia Friendly

High Chelmer is a Dementia Friendly Shopping Centre; our team are trained in recognising, accommodating and assisting customers with Dementia.

Welfare & Customer Safety

Please be advised that High Chelmer does not permit bikes, scooters, e-scooters, skateboards, rollerblades and smoking; in addition, no dogs are permitted within the centre, with the exception of assistance dogs.

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